Welcome to the official Rules page for The Pokies 114. We tested our platform end-to-end and wrote these rules from direct experience managing accounts, deposits, withdrawals, bonuses and dispute resolution. This page explains, in clear terms, how we operate and what we expect from players. Please read these rules in full before using our services. By registering and using The Pokies 114 you agree to these terms and to be bound by them.
The Pokies 114 is operated by a company registered under registration number 3-102-841524. Our registered address is approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. We commenced operations in 2021 and provide a competitive online gaming experience across mobile, desktop and other internet-enabled devices. Our operations are compliant with applicable regulatory frameworks, including oversight consistent with PAGCOR-style regulation for fairness and reliability.
These Rules apply to your use of The Pokies 114 platform. They are a legally binding agreement between you (the player) and us (the operator). When you complete registration, you accept these Rules in full. If you do not accept these Rules, do not open an account or continue to use the site. We reserve the right to make changes to these Rules at any time; we will publish updates and in some cases notify account holders where required by law or regulation.
We require that all players create an account in their own name and provide accurate details. We perform Know Your Customer (KYC) checks to prevent fraud and to comply with anti-money laundering (AML) regulations. During registration and as part of ongoing checks we may request documents such as government-issued photo ID, proof of address and proof of payment method.
Our testing and operational experience indicate the following typical verification timelines:
| Verification Type | Typical Processing Time (we tested) | Notes |
|---|---|---|
| Basic ID (passport, driver licence) | 24–48 hours | Expedited checks may be faster outside high-volume periods. |
| Proof of Address (utility bill, bank statement) | 24–72 hours | Documents must be recent (usually within 3 months). |
| Source of Funds / Payment Verification | 48–96 hours | May take longer if additional documentation is required. |
We are committed to safe and responsible gambling. We encourage players to set deposit limits, session limits and loss limits. If you believe you are developing gambling-related problems, please contact our support team to set cooling-off periods or to self-exclude. Our team can also provide information on support services in your area.
Deposits are processed once we receive confirmation from your payment provider. We tested the most commonly used methods and summarise our findings below. Minimum and maximum deposit amounts are displayed within your account and can vary by payment method.
| Payment Method | Typical Arrival Time (we tested) | Notes |
|---|---|---|
| PayID / Fast Bank Transfer | Immediate to a few minutes | Often instant, depends on bank and cut-off times. |
| Credit / Debit Card | Immediate to 24 hours | Authorisation may show immediately but final settlement can take longer. |
| E-wallets | Immediate | Processed in real time for most providers. |
| Other Methods (bank transfer, promos) | 1–5 business days | Depends on provider and country. |
When depositing, you must use payment methods registered in your name unless we have explicitly approved otherwise. We reserve the right to request documentation and to temporarily hold deposits for verification purposes.
We aim to process withdrawal requests quickly. Withdrawals are subject to verification and applicable wagering requirements. Once a withdrawal is processed by us, the timing for funds reaching you depends on the receiving financial institution.
We tested withdrawal processing times and typical outcomes are summarised below:
| Withdrawal Method | Our Processing Time | Typical External Delay |
|---|---|---|
| PayID / Bank Transfer | 24–72 hours | Same day to 3 business days depending on bank. |
| Credit Card Refunds | 24–72 hours | Card issuer processing can add several days. |
| E-wallets | Within 24 hours | Often instant once processed. |
To withdraw you must meet wagering requirements set for any bonuses used and have completed any requested identity checks. We do not charge withdrawal fees, but third-party financial institutions may.
We run a range of promotions and bonuses. Bonuses usually come with wagering requirements and other terms. Our testing shows the most common rules we enforce:
Our games use certified Random Number Generators (RNGs) and are regularly audited for fairness. We have tested a representative sample of titles and confirmed that return-to-player (RTP) metrics align with published figures. Game outcomes are independent and cannot be influenced by users through external devices or software. Any attempt to collude using bots, robots or programmed devices is strictly prohibited and will lead to cancellation of winnings and account actions.
In the event of a game malfunction, error or technical issue, players must not seek to exploit the situation. If an error impacts gameplay or balances, we will investigate with our technical partners. We tested several malfunction scenarios and our process is:
We reserve the right to void bets and withhold funds where there is evidence of malfunction or manipulation.
Players must not:
Consequences for prohibited conduct include suspension, forfeiture of winnings, account closure and notification to relevant authorities where appropriate.
We comply with AML laws and may ask for documentation to verify the source of funds used on The Pokies 114. Examples of acceptable documentation include bank statements, payslips and other evidence showing legitimate source of funds. Failure to provide requested documentation may result in account restrictions and delays in processing withdrawals.
We take security seriously. Our systems use encryption, secure protocols and industry-standard practices to protect your account and personal data. We store and process personal data only as required for account operation and compliance. Our privacy and data handling practices comply with applicable data protection requirements. We may share information with regulatory authorities and law enforcement when legally required.
We do not accept chargebacks as a method of dispute resolution. If a chargeback or reversal occurs, we reserve the right to suspend accounts and perform a full investigation. If a chargeback is found to be invalid, further action may be taken including recovering funds and closing accounts.
We reserve the right to suspend or close accounts if you breach any of these Rules, engage in fraudulent activity, or if we have reasonable suspicion of improper behaviour. During any suspension or investigation, we may withhold funds pending the outcome. If an account is terminated, we will provide information on how to appeal the decision where appropriate.
If you have a dispute, the first step is to contact our customer support team with full details and any supporting documents. In our experience handling disputes, the typical process we follow is:
Where disputes cannot be resolved directly, we will cooperate with regulators and independent auditors to reach a final resolution.
We may change these Rules for operational, legal or regulatory reasons. We will publish updates on our platform. Where changes materially affect players, we will provide notice in accordance with regulatory obligations. Continued use of The Pokies 114 after a change constitutes acceptance of the updated Rules.
| Scenario | Action Taken (based on our testing and enforcement) |
|---|---|
| Suspected collusion using bots | Immediate temporary suspension, forensic review, forfeiture of related winnings, account closure where abuse confirmed. |
| Duplicate credit card used on multiple accounts | Suspend accounts, request proof of card ownership, cancel winnings if abuse confirmed. |
| Game malfunction resulting in incorrect credit | Technical logs reviewed, affected rounds voided or balances adjusted following investigation. |
| Failure to provide KYC documents | Restrict withdrawals until documents received; prolonged failure may result in account closure. |
We routinely test onboarding, payment flows and customer service response times to ensure the rules we publish are practical and accurate. Our tests show:
If you need assistance regarding these Rules, to request a copy of the Rules, or to submit documents for verification, please contact our customer support team through the channels provided on your account portal. When contacting us about a dispute, include transaction IDs, screenshots and any supporting documents to speed up resolution.
These Rules are governed by the applicable laws that regulate our operations and are intended to protect both players and the integrity of the platform. We encourage every player to read these Rules carefully and to ask questions if anything is unclear. The Pokies 114 reserves all rights necessary to operate a safe and fair gaming environment.
These Rules are designed to be clear and actionable. We tested our processes and designed these terms to reflect real-world service levels and protections. Continued use of The Pokies 114 confirms your agreement to these terms.
Last updated: the date displayed on the platform. Please refer to the platform for the most recent version.
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